MANAGED SERVICES

 
Managing your PC can be a stressful and at times a daunting experience. We provide a peace of mind solution, where you can relax knowing your PC is secure and fully managed; it’s like having your own IT department.
 
 
 
 
 
 

Stop buying Downtime…

Management

 
 
 
 

          Invest in Uptime

 
Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for small organisations, an organisation that demands the utmost in network reliability and quality service.

 

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware. When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimising your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

 

Contact us to arrange no obligation site audit and quote

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Patch Management

 

Microsoft and 3rd Party Upgrade/Patch management

Flexible scheduling

Powerful reports

Bandwidth Optimisation via local caching

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Antimalware/Security Management

 

Provides proactive and comprehensive security, monitoring and management

Enterprise class solution – supports full endpoint security

Centralises the deployment and updating of software to ensure coverage and consistency

Automates management processes to avoid errors and reduce costs

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Reports

 

Weekly, Monthly automated reporting

Comprehensive reporting on health, security and performance of your systems

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Remote Control

 

Secure Remote control providing access to maintain and manage your systems when required or at a more convenient quiet time; at night or at weekends. Complies with International regulations, including Sarbanes-Oxley, HIPAA and other industry-specific policies. Provides Chat, Voice and Video support.

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Help Desk Services

 

Customer Portal to raise, monitor or update tickets

Customer Knowledgebase to help resolve known issues

SLA and escalation management

Aligned with the ITL v3 methodologies

Performance Reporting

Asset Management

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Backup & Recovery Management

 

Protecting complete systems including OS, applications and data

Replicate to – local device, network device, off-site location and the cloud

Restore quickly and easily from specific points in time

Quickly recovery from Shadow Protect® image – boot the image as a VM using VirtualBoot™ technology

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Audit Management

 

Integrated end-to-end vulnerability and compliance solution –

Monitors both patch and configuration vulnerabilities and compliance to pre-defined configuration baselines

Assesses the network capturing established security controls along with any vulnerabilities or configuration violations that impact the network.

Provides detailed reports, prescriptive guidance and recommendations to ensure that corrective action can be taken.

 

Experiencing problems with your computer or business systems? Call us on 01889 270024 or contact us online

 
 

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