Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware. When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimising your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.
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Microsoft and 3rd Party Upgrade/Patch management
Bandwidth Optimisation via local caching
Provides proactive and comprehensive security, monitoring and management
Enterprise class solution – supports full endpoint security
Centralises the deployment and updating of software to ensure coverage and consistency
Automates management processes to avoid errors and reduce costs
Weekly, Monthly automated reporting
Comprehensive reporting on health, security and performance of your systems
Secure Remote control providing access to maintain and manage your systems when required or at a more convenient quiet time; at night or at weekends. Complies with International regulations, including Sarbanes-Oxley, HIPAA and other industry-specific policies. Provides Chat, Voice and Video support.
Help Desk Services
Customer Portal to raise, monitor or update tickets
Customer Knowledgebase to help resolve known issues
SLA and escalation management
Aligned with the ITL v3 methodologies
Backup & Recovery Management
Protecting complete systems including OS, applications and data
Replicate to – local device, network device, off-site location and the cloud
Restore quickly and easily from specific points in time
Quickly recovery from Shadow Protect® image – boot the image as a VM using VirtualBoot™ technology
Integrated end-to-end vulnerability and compliance solution –
Monitors both patch and configuration vulnerabilities and compliance to pre-defined configuration baselines
Assesses the network capturing established security controls along with any vulnerabilities or configuration violations that impact the network.
Provides detailed reports, prescriptive guidance and recommendations to ensure that corrective action can be taken.